Fertility Breakthrough Shipping Policy
SHIPPING AND DELIVERY
All orders are processed within 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification in your email when your order has shipped, along with the tracking number of your order via Australian post.
Please note that once you have purchased a digital resource, you will receive an email of it as a downloadable item, usually within 10 minutes of purchase. But due to varying server speeds, if it has been more than an hour and it is still unavailable to you, you can contact us at info@rosainstitute.com and we can send it to you directly.
AVERAGE SHIPPING COSTS
Standard delivery within Australia takes 2-8 business days. See below the general costs and duration of delivery for domestic and international deliveries. These charges can vary without notice and are applicable only to items purchased at the www.fertilitybreakthrough.com webstore:
| Shipping option | Price |
| Domestic | $9.9 AUD |
| International | $15 AUD |
| States | Items arrive within |
| ACT | 2-5 business days |
| New South Wales | 2-5 business days |
| Northern Territory | 3-8 business days |
| Queensland | 3-7 business days |
| South Australia | 2-3 business days |
| Tasmania | 1-3 business days |
| Victoria | 2-4 business days |
| Western Australia | 3-8 business days |
INTERNATIONAL SHIPPING
Note that our international delivery estimates below should only be used as a general guide. Items may be held longer than usual by Australian and overseas customs authorities.
These estimates are for metro destinations – items sent to regional and rural locations will likely take longer. And some services are listed as suspended due to COVID-19 disruptions:
| Region | Standard parcels | |
| North America & Caribbean | 10-15 business days | |
| Latin America | 10-20 business days | |
| Europe | 20-25 business days | |
| South Asia | 9-25 business days | |
| North East Asia | 6-10 business days | |
| South East Asia & the Pacific | 10-15 business days | |
| Middle East & North Africa | 9-25 business days | |
| East & West Africa | 9-25 business days | |
DUTIES, CUSTOMS AND TAXES
The recipient is responsible for covering any duties, customs fees, and/or local taxes that may be applied at the parcel’s time of entry into the country.
REFUND POLICY
Your purchased item would be non-refundable once it has been shipped, and all digital downloads are also non-refundable. Please also note that there may be delays in shipping parcels related to COVID-19 restrictions.
If your item has not shipped and you would like to request a refund, send an email to info@rosainstitute.com that includes your receipt showing the order number. We’ll verify that your order has indeed not been shipped and will process your refund.
If you have made a transaction through Paypal, the refund will be processed there, and the same process applies if you have transacted through EWAY.
For more details or for any specific questions, contact us at info@rosainstitute.com.
